Shipping Policy

All orders are processed within 1 business day (Monday to Friday, excluding public holidays). Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Shipping Destinations

We currently deliver throughout Romania.

Delivery Times

Estimated delivery times are:

• Romania: 1–3 business days after dispatch

Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Costs

Romania

• Locker Delivery: Free
• Home Delivery: 9 RON

The available delivery options and applicable shipping costs will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive an email with your tracking number, allowing you to follow your delivery.

Incorrect Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order. We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.

Damaged or Missing Items

If your order arrives damaged or if any items are missing, please contact us within 48 hours of delivery at contact@montanu.com. Please include your order number and, where possible, photographs of the package and products so we can assist you promptly.

Contact

Montanu Distribution S.R.L.
Email: contact@montanu.com